Priority Solutions distributes and supports a unique software product known as PSIAM.
PSIAM integrates into a single call center platform the most widely used nurse triage algorithms and the most widely used emergency ambulance dispatch protocols and pre-arrival instructions in the world.
Nurse Triage
The nurse triage algorithms in PSIAM are known as the ATRUST Teleguide Algorithms. The ATRUST Teleguide Algorithms are deployed in multiple health care applications throughout the world, where they handle more than 100,000 calls per week.
Emergency Ambulance Dispatch
The Emergency Dispatch protocols are known as the Medical Priority Dispatch System (and in their automated form, as ProQA). These protocols are used throughout the world in 40 countries speaking 18 languages or dialects worldwide. They have long since been recognized as the gold standard in the field.
Clinically and technically integrating nurse triage and EMD functions on a single call center platform results in several breakthroughs in health care access management. The key benefits that accrue to both users and the public they serve are:
* Improved access to health care: callers are directed to an appropriate level of care regardless of whether they call a nurse triage center or a publicly-available emergency number (such as 999, 911, or 000).
* Decreased health care costs: this is achieved by reducing the number of cases in which ambulances are inappropriately dispatched for non-emergent cases.
* Increased efficiency and timeliness in the delivery of health services: a correct disposition is reached on the first call (whether it be to a nurse triage center or a 911/999 center), and information never needs to be collected twice.
* Improved public safety: the two clinical systems housed in PSIAM serve to double check each other when calls are passed back and forth between them.