The Access to Healthcare Your Community Deserves

Priority Solutions Inc. is the creator of technology and systems for over-the-phone nurse and clinical triage – because not every emergency requires an ambulance.

Priority Solutions Empowers Better Healthcare

Research suggests 15-20% of medical calls coming into Emergency Communications Centers are non-emergency, low-acuity, or not time critical. These types of calls can represent a significant drain on the time and resources of an emergency response team. Still, these callers need assistance from healthcare professionals in their communities.

You’ll find Priority Solutions at the heart of this dilemma. Balancing the need for better healthcare solutions for non-emergency callers with the need for efficient and reliable emergency services is why Priority Solutions was created. With our systems, calls of a non-emergency nature can be referred away from Emergency Dispatchers and calltakers, freeing up response resources and emergency lines for the calls that need the most attention.

What Our Customers are Saying

“Priority Solutions is one of the cornerstones of our Community Health Programs. This product allowed us to develop a pioneering, integrated healthcare program that ensures we are getting patients the right care, at the right time and in the most cost-effective way.”

Dr. Brad Lee, Chief Medical Officer

Regional Emergency Medical Services Authority, Washoe County, Nevada

EMERGENCY COMMUNICATION NURSE SYSTEM

ECNS gives MPDS-accredited centers new options to care for patients who do not require an ambulance or a trip to the ER. Over 200 protocols help Registered Emergency Care Nurses (ECNs) assess and assign appropriate care to patients over the phone, resulting in better patient outcomes while decreasing the burden on First Responders and emergency health care providers.

The Best Results, Powered by Professionals

Refined over two decades and over 90 million calls, ECNS has built-in safeguards to catch high-risk calls and life-threatening situations. When fielding a call, the ECN first verifies that there are no priority symptoms that require emergency care. Based on a caller’s answers, ECNs have the power to send an ambulance if necessary.

Reduce Burdens on Ambulance and ER Services

15-20% of calls received by Emergency Communication Centers are low-acuity and not time sensitive. By providing personalized healthcare services through its over 200 symptom-based protocols, ECNS reduces the need for ambulance response and the burden on emergency rooms.

Set Locally Defined Responses For Your Community

Each agency sets their “Points of Care,” or locally available resources, where patients can be referred to for treatment depending on the Recommended Care Level established by the protocol. This gives agencies total control over assessment and referral of patients.

Science- and Research-Backed Protocols

ECNS is run by a Registered Nurse and the protocols are built on logic-driven questions that help the ECN take into account the age, gender, and previous medical history of the patient. With the ECN serving as expert, a Recommended Care Level is determined, which can range from sending an ambulance to providing self-care

Questions About ECNS?

LOWCODE

LowCode™ is a clinical decision support software program containing a base set of research-based and clinically proven protocols that have been used in more than 90,000,000 calls world-wide for over 20 years.

LowCode is the exclusive software platform that runs ECNS and CPSS. LowCode helps specially trained Registered Emergency Communication Nurses (ECNs) assess and assign appropriate care to patients over the phone using 200 symptom-based protocols. This results in lower costs for your agency and better health care for your community.